In The Five Most Important Questions You Will Ever Ask About Your Organization, management guru Peter Drucker provides a grid through which any for-profit or non-profit can become more focused and effective in its mission. Even though churches are not “businesses,” these might be good questions for a leadership team to discuss.
1. What is our mission?
2. Who is our customer (whom are we wanting to reach)?
3. What does the customer value?
4. What are our present results?
5. What is our forward going plan?